I read an article over on FastCompany about customer complaints and problems with the new Google phone.
One interesting point of the article is that the customer service is pretty bad. The quote,"And in Google's case, the biggest failing is in customer support: There are recurring tales of woe with consumers being referred between Google, T-Mobile and HTC client helplines without anyone taking responsibility or even offering to genuinely help."
We should have seen this coming. Since when has Google ever provided customer service? I haven't seen a help number to call when Gmail isn't working, and judging from AdSense and Google ranking stories you never really know what they are doing over there in California.
Google works best with Engineers and data, two things that don't go too nicely with customer service.
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